Returns

We accept eligible returns requested within 30 calendar days after delivery. Items must be unworn, unwashed, unaltered, free of odors or damage, and returned with original tags and packaging. Proof of purchase is required.

Final-sale items, gift cards, personalized items, intimate goods, and items marked non-returnable are not eligible for return except where required by law. For hygiene reasons, pierced jewelry and certain personal-care accessories are non-returnable after their sealed packaging has been opened.

To begin a return, email support@atelierclothing.store with the order number, the item to be returned, and the reason. Approved returns must be sent using the instructions provided by our customer-care team. Items sent without a return request may be delayed or refused.

Customers pay return shipping for preference, fit, or size-related returns. ATELIER CLOTHING LLC pays reasonable return shipping for verified damaged, defective, or incorrect items. Original shipping charges are non-refundable unless the return results from our error.

Refunds are issued to the original payment method after the return is received and inspected. Please allow up to 7 business days for inspection and processing; banks and card issuers may require additional time to post the credit. Items that do not meet the return conditions may be declined or subject to a reduction permitted by law.

Orders may be canceled before fulfillment begins. Once an order enters fulfillment, it must follow the return process. We do not currently offer direct exchanges; place a new order for the preferred item and return the original eligible item.